Troubleshooting:installer

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Get the distributive

Distributive location

Where can I get the distributive?

See image on the right.

Any customer can re-download the distributive as many times as he needs. There are no age limits for access.

Resuming broken downloads

A download manager is the best solution to handle disconnects and slowdowns. This guide is for a lite version of open source Free Download Manager (the FDM):

http://freedownloadmanager.org/download.htm

Once you have FDM installed and running:

Login on the site and get the link to the file. (Right-click and select save link adress.)
In the FDM main window push the leftmost button "Add download". An "Add download" dialog window will pop up.
Paste the link into the "URL" field and choose where to save the file in "Save to folder" item. Finally press "OK" to confirm.
A download record will appear and downloading will start immediately. Notice that FDM uses several simultaneous connections to get the file.

If the download has stopped:

Do not delete the download record in the FDM.
Login on the site and copy a new link of the file (links change from session to session).
In the FDM right click on the download record and choose "Download properties". "Download :properties" dialog window will appear.
Paste the new link instead of the old one into "URL" field. Finally press "OK" to confirm.
Make sure the appropriate download record is selected in the FDM and press "Start download" button. The downloading will continue from the place where it stopped.

Download resuming isn't supported for downloads from lockon.co.uk and lockon.ru sites for now (December 2009).
If you encounter a broken file (error code 13 or 23 while installing) open Options menu > Network tab > set "Maximum number of connections per one server" to 1.
To make sure the file is intact you may copy-paste MD5 checksum to "Add download" > "Advanced" > "Integrity" > "Valid checksum of this file". The file will be automatically checked for consistence after downloading. MD5 checksums are on the mirrors list page.
As general advice, notice that you can use different mirrors to download. If the speed is bad just copy-paste the link of another mirror to the FDM download record.

Verifying integrity of the distributive

In case of a CRC error it's possible to find out which file is corrupted. Here is an open source utility which verifies files by checksums:

http://www.ktechcomputing.com/hashcheck/

You´ll find MD5 checksums for each file on the page with mirrors list (Files > Products > Download).

Install

How do I install the downloaded distributive

Distributive consists of two files: setup.exe and data1.cab.

Download both files and save them in the same directory. The file names should be setup.exe and data1.cab (the second filename is important)

The files are only required for the installation process and can be discarded after, although you may want to create a back-up first.

NSIS error (Installer integrity check has failed)

Installer integrity check has failed. Common causes include
incomplete download and damaged media. Contact the
installer's author to obtain a new copy.

More information at:
http://nsis.sf.net/NSIS_Error

Temporary disable User Account Control (UAC) in Windows.
(Windows Vista: Turn off; Windows 7: Never notify me).
Re-download file setup.exe.

Extractor errors

Code 2 - ERROR_FILE_NOT_FOUND

Most likely, one of the two installation files is missing. Either you didn't download it or it isn't in the same folder.

Code 3 - ERROR_PATH_NOT_FOUND

The installer directory path is too long and/or includes non-English characters. Try a shorter path with all English characters.

Code 13 - ERROR_INVALID_DATA

Code 23 - ERROR_CRC

Re-download data1.cab firstly, if problem persists re-download setup.exe too.

Notice it's possible to find out which file is corrupted.

Installer freezes

Something interferes in the installation process.

Try installing in Windows Safe Mode (how to get there: Windows XP, Windows Vista, Windows 7).

Patching

Patches location

Patches are in Files > Patches section. Make sure you're downloading the patch in the same language as your DCS version.

Manual installation of a patch

Extract it with some utility (e.g. Universal Extractor).
Extract DeleteObsoleteFiles.bat to DCS installation and launch it there. After it finishes its work you can delete this bat file.
Extract (overwriting) contents of $[31] folder and both l10n and missions folders to the DCS installation.

Patch won't install

"Black Shark NOT FOUND. Reinstall application"

The Path variable of Black Shark branch in Windows registry doesn't exist.
It contains a wrong path to Black Shark installation.

DCS: Black Shark Paths

Default installation path

For 32 bit Windows: Program Files\Eagle Dynamics\Ka-50

For 64 bit Windows: Program Files (x86)\Eagle Dynamics\Ka-50

Settings location when UAC enabled

If you have User Account Control enabled and installed DCS in Program Files folder the new files will appear in:

C:\Users\<INSERTUSERNAMEHERE!>\AppData\Local\VirtualStore\Program Files\Eagle Dynamics\Ka-50

Windows registry branch

For 32 bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Eagle Dynamics\BlackShark

For 64 bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Eagle Dynamics\BlackShark

Documentation

All manuals are stored in DCS installation in Doc folder. There should be shortcuts to them in Start menu under Eagle Dynamics > Ka-50 group.

Also it's possible to download Flight Manual in different languages from DCS web site: Files > Manuals.

Problem reporting

Error message

Copy-paste Ctrl+C contents of the error message while it's active or make a screenshot at least.

Installation log

To obtain installation log press Details button during install, right-click on the log and press Copy Details to Clipboard, then paste Ctrl+V them to a new text file, email body or quote in a post on the forum.

Event Log

Look if there are any records about the error in the Windows event log (via Event Viewer). A full error text is needed. (How to open Event Viewer: XP, Vista, 7).

In any case expert should also know

your Windows version;
number of the installed Windows service pack (if any);
DCS version (box, downloadable, language);
patch language and version;
at what moment exactly does the error occurs.

If you're unable to copy-paste error text, make a screenshot of it. You can use a Snipping Tool for that: Start > All Programs > Accessories > Snipping Tool (guides: Windows Vista, 7).

DCS: Black Shark Support contacts

support: general DCS support (DCS and StarForce)

activation: activation DCS support (activation and payment)

webmaster: web site DCS support (authorization and account)

User to user: Forums

Problems and Bugs (general DCS topics)

Payment and Activation (payment and activation topics)

Forum and Site Issues (web sites topics)

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